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Terms of Service

Please read these terms carefully before using the Eraya service.

Last updated: October 31, 2025

Welcome to Eraya! These Terms of Service ("Terms") govern your access to and use of the Eraya application ("the App") and related services ("the Service"). By installing or using the App, you agree to these Terms. If you do not agree, you may not use the Service.

1. Scope of Services

Eraya provides A/B testing, analytics, and optimization services to merchants using Shopify. Our Service allows you to run controlled experiments across various elements of your online store to identify strategies that improve conversion, sales, and profitability.

The core services include:

  • Price testing
  • Shipping testing
  • Theme and template testing
  • Content and page testing
  • URL redirect testing
  • Checkout and checkout UI testing
  • Offer and discount testing
  • Analytics and reporting features

These features may require access to specific Shopify permissions ("scopes") as described below.

2. Access Permissions and Scopes

To deliver its functionality, Eraya requires permission to access certain Shopify data and store features. By installing the App, you authorize Eraya to access the following scopes:

Read Scopes:

read_orders, read_products, read_shipping, read_themes, read_content, read_inventory, read_customer_events, read_markets, read_delivery_customizations, read_payment_customizations

Write Scopes:

write_orders, write_products, write_shipping, write_themes, write_pixels, write_cart_transforms, write_delivery_customizations, write_payment_customizations, write_publications, write_markets, write_inventory

These permissions are essential for running tests, measuring results, and providing insights.

3. Communications

By creating an account or installing the App, you agree to receive product updates, billing notices, and occasional marketing communications from Eraya. You may opt out of promotional emails at any time by clicking "unsubscribe" or contacting us at support@eraya.ai. Transactional or account-related messages cannot be opted out of.

4. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Service. By using the App, you represent that you have the authority to bind the entity you represent and that your use complies with all applicable laws and Shopify's policies.

5. License to Use

Subject to these Terms, Eraya grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your internal business purposes. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from Eraya.

6. Subscriptions and Billing

Eraya processes all billing through Shopify. In certain cases, billing may also be processed through other approved payment methods such as credit card or PayPal.

Your Subscription will automatically renew at the end of each Billing Cycle under the same conditions unless you cancel it or Eraya cancels it. You may cancel your Subscription renewal either through your Shopify admin by uninstalling the App or by contacting support@eraya.ai.

You will be charged each month unless you cancel your Subscription or reach out to the Eraya Support Team to pause it. The charge is based on the service or plan you have subscribed to, not based on whether you use or do not use the platform during that period.

It is your responsibility to ensure your Subscription is paused or canceled if you no longer wish to be billed. If your payment is processed through Shopify, uninstalling the App will cancel your Subscription immediately. If your payment is processed outside Shopify, you must contact Eraya Support for cancellation.

A valid payment method is required to process the payment for your Subscription. You shall provide Eraya with accurate and complete billing information, including name, address, and valid payment details. By submitting such payment information, you authorize Eraya to charge all Subscription fees incurred through your account to any such payment instrument.

All payments are non-refundable unless required by law.

7. Free Trial

Eraya may, at its sole discretion, offer a Subscription with a free trial for a limited period ("Free Trial"). You may be required to enter billing information during the Free Trial. You will not be charged until the trial period ends. On the last day of the Free Trial, unless canceled, your account will automatically transition into a paid Subscription. Eraya reserves the right to modify or cancel Free Trial offers at any time.

8. Content and Data Usage

Our Service allows you to analyze and process data related to your store, products, and customer behavior. You retain ownership of your Shopify data. Eraya will only use the data collected through the App to provide, maintain, and improve its Services.

Eraya does not sell or share merchant or customer data with unauthorized third parties. All data access is subject to the Shopify API License and Terms of Use.

9. Account and Security

When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. If you become aware of any unauthorized access or breach, you must notify Eraya Support immediately.

10. Termination

We may suspend or terminate your account or access to the Service immediately, without prior notice or liability, for any reason, including but not limited to violation of these Terms.

If you wish to terminate your account, you may simply uninstall the App from your Shopify store or contact support@eraya.ai. All provisions that by their nature should survive termination will remain in effect, including ownership, warranty disclaimers, indemnity, and limitations of liability.

11. Indemnification

You agree to defend, indemnify, and hold harmless Eraya, its affiliates, officers, employees, and partners from any claims, damages, losses, or expenses arising out of your use of the Service or your breach of these Terms.

12. Limitation of Liability

In no event shall Eraya, its directors, employees, partners, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, resulting from:

  • Your access to or use of (or inability to use) the Service;
  • Any conduct or content of any third party;
  • Unauthorized access, use, or alteration of your transmissions or data.

Eraya's total liability shall not exceed the amount paid by you for the Service in the six (6) months preceding the claim.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL ERAYA BE LIABLE TO YOU FOR ANY (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST CONTENT OR DATA, OR FOR ANY AND ALL OTHER DAMAGES OR LOSSES, EVEN IF ERAYA HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR (II) DIRECT DAMAGES, COSTS OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY YOU DURING THE SIX (6) MONTHS PRECEDING THE INCIDENT OR CLAIM. THE FOREGOING PROVISIONS ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THE LIMITATIONS SET FORTH HEREIN IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.

13. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Eraya makes no warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Nova Scotia, Canada, without regard to its conflict of law principles. In the event of a dispute, both parties agree to first attempt resolution informally. If that fails, disputes will be resolved under the rules of the Canadian Arbitration Association (CAA) in Halifax, Nova Scotia. If arbitration is not applicable, disputes shall be submitted exclusively to the courts of Nova Scotia.

15. Changes to These Terms

Eraya reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, Eraya will provide at least 15 days' notice prior to new terms taking effect. Continued use of the Service after such changes constitutes acceptance of the updated Terms.

16. Warranty

Eraya provides its Services with reasonable care and skill and makes every effort to maintain reliable and uninterrupted operation. However, except as expressly stated in these Terms, Eraya does not warrant that:

  • The Service will meet your specific requirements;
  • The Service will be uninterrupted, timely, secure, or error-free;
  • The results obtained from the use of the Service will be accurate or reliable; or
  • Any errors in the Service will be corrected.

No advice or information, whether oral or written, obtained from Eraya or through the Service shall create any warranty not expressly stated herein.

To the fullest extent permitted by law, all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, are disclaimed. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, Eraya's warranty shall be limited to the minimum warranty period required under applicable law.

17. Contact Us

If you have any questions or concerns about these Terms, please contact us: